IMPORTANT INFORMATION

As you can appreciate the 2021 Black Friday event is a very busy time at GOODFORNOTHING® so please bear with us as we will do our utmost to process your orders on time and respond to your enquiries as quickly as possible.

* Discount codes cannot be used in conjunction with Black Friday Sale promotions.

ORDERS:

  • Once an order has been placed it may take up to 48 hours to be processed and dispatched from our warehouse, due to the high volume of orders.
  • You will receive email and/or SMS notifications on the status of your order and tracking information. Please ensure you have provided the correct contact details for email and/or mobile phone numbers when placing your order. Please make sure you check your spam and junk folders for any emails.
  • If an item, you have ordered is found to be out of stock you will automatically be refunded for the item and notified by email. If you have ordered multiple items, the rest of your order will be dispatched as normal.
  • Please double check your basket is correct and you have ordered the correct size before placing your order as we cannot guarantee order changes during the peak period.
  • Please also double check that you have entered your delivery address and contact details correctly as once your order has been dispatched; we will not be able to amend your address. If this does happen then you will need to wait until the courier returns your parcel to our warehouse before it can be resent. Please note: This could take between 7–14 working days.
  • As we run promotions over this period, you may qualify for a free product. The free products will be sent on a first-come, first-served basis until the free item stock is depleted or the promotion ends.
  • A free item may be available in various sizes, so please choose the size wisely as you cannot return the free item for a different size. Any free items that are returned for an exchange in error will not be returned to you.
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  • We work with Royal Mail, DHL Express and Deutsche Post for the UK and international deliveries and albeit they are global market leaders, there will be delivery delays, so please be patient.
  • We will remove UK ‘next day delivery from the delivery options with effect from Wednesday 24th November. This will be reinstated on Wednesday 1st December in time for Christmas orders.
  • We do not operate Saturday, Sunday, public or bank holidays.

CUSTOMER SERVICE:

  • As you can imagine customer service will be busy and we aim to reply to your emails within 48 hours.
  • If you are emailing regarding an order, please provide your order number and your full name in the subject field of your email (your order number starts with 180 and you will find this at the top of your invoice and also on your order confirmation email).
  • If you have received an incorrect or faulty item, please email us with attached photos of the incorrect item or the fault. Provide your order number (starting 180) and your full name in the subject of your email. This will help.
  • We do not operate Saturday, Sunday, public or bank holidays.

RETURNS:

  • The length of time we take to process your returns may be longer than normal. What will help is if you please follow the instructions on the returns form, thank you.
  • Our UK returns period will remain at 14 days (on the condition the returns policy and guidelines are met, please ensure you read the policy).
  • The returns period for customers in the EU and the rest of the world will be extended to 40 days.
  • Free items must be returned if you request a refund for your entire order, free items will need to be returned to us before a refund can be processed.
  • Free items are non-refundable and cannot be exchanged for other products.
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  • During this busy period returns will take between 7–14 days to be processed from the date we receive your return, so please keep proof of tracking to check when your return was sent back to us by your courier and when it was delivered to us.
  • If we cannot fulfil your exchange requests because of stock levels, we will automatically refund your return and you will be notified via email.
  • Please complete your returns form correctly and clearly state your request as this will help us to speed up the returns process.
  • If your returns form is incomplete or missing, then a refund will be issued automatically (on the condition the returns policy and guidelines are met, please ensure you read the policy).
  • We advise that you keep your return tracking receipt until your return has been fully processed. GFN are not responsible for any returns until they are successfully delivered to our address.

Good for Nothing Ltd
245 Briscoe Lane
Manchester
M40 2ST

For more information on Returns and how to send them,
please visit our Returns page.