ORDERS:

  • Once an order has been placed it may take up to 48 hours to be processed due to the high volume of orders.
  • You will receive an email and/or SMS notification on the status of your order and tracking information. Please ensure you have provided the correct contact details.
  • Check your cart is correct before placing your order as we cannot guarantee order changes during peak period.
  • Please ensure you have entered your delivery address and contact details correctly as once your order has been dispatched we will not be able to amend your address.
  • During this promotion, you may qualify for a free gift. The free gift will be sent on a first come, first serve basis until it is sold out or the promotion ends.
  • A free gift may be available in various sizes, so please select the size most suited as this cannot be returned or exchanged.  
  • You may experience a shipping delay.
  • Next day delivery will not be available from Monday 23rd November during this promotion.

CUSTOMER SERVICE:

  • We will aim to respond to any emails within 48 hours.
  • Please provide your order number and your full name in the subject field of your email (your order number starts with 180 and you will find this at the top of your invoice and also on your order confirmation email).
  • If you have received an incorrect or faulty item please email us with images of the incorrect item or the fault. Provide your order number (starting 180) and your full name in the subject of your email. This will really help.

RETURNS:

  • The length of time we take to process your returns maybe longer than usual. Please follow the instructions on the returns form, thank you.

  • Our returns policy has been extended to 8th January 2021 for refunds or exchanges on all orders placed between the 20th November to 18th December. 14 days returns policy will apply to all orders placed from the 19th December.

  • Free items must be returned if you request a refund for your entire order, free items will need to be returned to us before a refund can be processed.

  • Free items are non-refundable and cannot be exchanged.

  • During this busy period returns will be processed in 7-14 days. Please keep record of your tracking information to ensure we received your return.

  • If we cannot fulfil your exchange requests due to no stock availability we will automatically process a refund and you will be notified on email.

  • Please complete your return form accurately and clearly state your request as this will make the process much quicker.